Online Privacy Statement

When you use this website and when you transact with us online, we are committed to protecting the privacy of your personal information, and to handling your personal information in a responsible manner in accordance with the Privacy Act.

This Online Privacy Statement explains how we collect, use and disclose your personal information. In doing so, we are committed to complying with the National Privacy Principles, as well as complying with our legal obligations.

The information that we collect from you when you interact with us online depends on the tasks you complete on this website.

Browsing this website

When you visit and browse this website, we collect general information that enables us to continually evaluate and improve the performance of this website. This general information includes:

• The number of users visiting this website and the number of pages viewed
• The date, time and duration of visits
• The path taken through this website

The information collected as part of this process will not identify you and we will not combine it with any other information in a way that will identify you.

Premium Estimates or Quotes

We give you the option of interacting with us anonymously when you obtain a premium estimate or a quote on this website. When you obtain an online premium estimate or quote, we are not able to identify you unless you provide us with your personal information, in order for us to contact you about your online premium estimate or quote.

Applying for a product or service or making a payment

We need to obtain personal information from you in order to complete your online application for our products or services, or to identify you if you are paying for your products or services online. The online application form will explain the purposes for which we collect, use and disclose your information.

When paying for a product or service online, we require your policy number, email address, suburb and payment details. We use a recognised payment service provider to process any insurance payments you make using this website. This service provider is committed to protecting your personal information on our behalf.

Enquiries, Emails and Email Forms

To send an email to us, or to make an enquiry online, you will need to complete an email form available on this website. Many of our online forms ask for a limited amount of personal information for contact purposes, such as an email address or telephone number. You have the choice of whether or not to provide additional personal information.

Information provided to us either directly or indirectly through these forms will be used for the purposes outlined above, such as to answer your enquiry or to provide the estimate requested. This information may also be used by IAG to meet its legal obligations.

Online Surveys

When you visit this website you may be invited to participate in an online survey, which will appear as a pop-up window. Participation in any surveys is voluntary, and we will generally not ask you for your name. This survey may ask you to provide information such as your age, sex and income.

Information that is not capable of identifying you, such as the number of users visiting this website, is collected through code embedded in the webpages of this website. You cannot disable the code on these pages.

Other information, such as browser type, is included in a ‘cookie’ that is sent to your computer when you are completing certain tasks on this website. A cookie contains bits of information that enables our servers (ie. the computers that house this website) to identify and interact efficiently with your computer. Cookies are designed to provide a better, more customised website experience, and to make it easier for you to use this website.

You can configure your browser to either accept all cookies, reject all cookies or to notify you when a cookie is being sent to your computer. The ‘help function’ on your browser will provide you with details on how to change your browser configurations. You will need to accept cookies in order to use some functionality on this website.

Selling or distribution of information

We do not sell, trade, lease or rent any personally identifiable information we obtain using this website, without your prior consent. Your email address will not be passed on to a third party without prior approval.

Third Party Suppliers

From time to time we may use independent third party suppliers to gather information using code embedded in the webpages of this website. This information is not capable of identifying you and includes information such as the number of users and pages viewed and the path taken through this website. We use this information for statistical and maintenance purposes. We also use other external companies for the following purposes:

• For web hosting services for this website
• For maintenance or problem-solving
• To gather non-personal information from cookies in order to evaluate the effectiveness of online marketing activities

This website includes hyperlinks to enable you to access a number of other websites by clicking on these hyperlinks we have provided. These third party websites are not subject to this Online Privacy Statement. We recommend that you read their privacy and security statements to understand how they deal with your personal information online.