Related Links
Caravan safety
Loading up the old van for the annual holiday? Read our tips for safe towing.
Got a Caravan Insurance claim? Get ready to unworry
Whether it’s on wheels, or on your own little patch of paradise – when something happens to your caravan it can turn your life upside down. But we’ll put things right in no time, with our quick and easy Caravan Insurance claiming system.
Just give us a call anytime 24/7, on 131 123 and we’ll take care of everything. There's no paperwork to fill out, plus once we've made arrangements we’ll guarantee the workmanship on authorised repairs, for the life of your caravan (even if you choose your own repairer).
Call us to make a claim
Call 131 123
24 hours, 7 days
How to make a Caravan Insurance claim
Call us first on 131 123 and we'll take care of everything. We are here to pay claims and to help you.
When you call
When you call, please have the following information available:
- Your registration number
- Your policy number if you have it
- The driver's details
- An incident report number from the police (if they were involved)
- The other party's details if relevant
What happens next
You've had an accident and you are upset and stressed. You may be injured and your caravan is damaged. Call us first and we'll take care of everything. We've made the whole process simple and hassle-free.
-
You will be contacted by an experienced claims consultant within 24 hours of lodging your claim.
-
You will be asked to get a quote for the damage from a repairer of your choice. You may wish to contact one of our assessors if you have any difficulties locating a suitable repairer or determining what type of repairs are needed.
-
Once you have a quote, you will be asked to forward it to the claims department along with any digital photos, if available.
-
Our experienced claims assessors will then determine if the claim can be settled by a digital assessment, or if a specialised assessor will need to do an inspection.
Insurance issued by Insurance Australia Limited ABN 11 000 016 722 trading as NRMA Insurance. When making decisions about the product you should consider the Product Disclosure Statement available from NRMA Insurance.