CTP Insurance is compulsory third party (CTP) insurance that covers you for personal injury that you cause to others as a result of a motor vehicle accident.
If you have been involved in a motor vehicle accident in your vehicle, CTP insurance protects you from claims that can be made by a person that you, or the driver of your vehicle, may have injured on the road. We know how devastating accidents can be – that’s why we’ve made the claims process as easy as we can.
Call us to make a CTP claim
Call 1800 032 220
24 hours, 7 days
Who can make a CTP Insurance claim?
The CTP system in Queensland is fault-based. This means that you can claim against the insurance of the vehicle that was at fault, whether you were a driver, motorcyclist, passenger, pillion passenger, pedestrian or a cyclist.
You cannot make a CTP claim if you were the driver of the vehicle at fault. If, however, you are covered by an NRMA CTP Insurance, then our At-fault driver cover allows you to claim for certain serious injuries. Under 25 year old drivers are excluded from this cover, for further exclusions refer to the At-Fault Driver Cover policy booklet.
How do I make a CTP Insurance claim?
- If you would like to make a CTP claim with NRMA Insurance in Queensland, please
call Teleclaims on 1800 032 220, or to download a Notice of Accident Claim Form, visit Forms for Claimants on the MAIC website.
You can submit your completed claim form to:
NRMA Insurance
GPO Box 5730
Brisbane QLD 4001
For further information on making a claim and the timeframe involved, visit the Motor Accident Insurance Commission (MAIC) website.
What happens next?
Once we have received your claim, we will forward it to an Injury Claims Consultant who will contact you and help you through the claims process.
Insurance issued by Insurance Australia Limited ABN 11 000 016 722 trading as NRMA Insurance. When making decisions about the product you should consider the Product Disclosure Statement available from NRMA Insurance.